Question 1

How do setup and monitoring work?

Accepted Answer

We map the current process, configure the handoffs that matter, and launch around the tools your team already uses. After launch, Knotledger monitors practical signals such as response time, labor saved, and quote-to-cash movement, then flags where the workflow needs attention.

Question 2

What data and access does Knotledger need?

Accepted Answer

Only the systems and information needed for the agreed workflow. We scope access during setup, keep the workflow focused on its intended job, and avoid asking for broad access that does not support the outcome we are working toward.

Question 3

How are SMS consent and opt-outs handled?

Accepted Answer

SMS is sent only when the recipient has provided appropriate consent for that communication. Opt-outs are respected, and the workflow is designed to stop or redirect messages when someone no longer wants to be contacted by text.

Question 4

How does cancellation work?

Accepted Answer

Cancellation follows the engagement terms we agree during setup. Because the right terms depend on the scope and stage of the work, we will walk through them clearly before kickoff rather than promise a blanket notice period here.

Question 5

What does “managed workflows” mean in practice?

Accepted Answer

It means Knotledger stays involved beyond the initial build: we design the workflow, implement it, monitor how it performs, maintain the moving parts, and iterate as your team and business change. You get an operating system that is cared for, not a one-time automation handoff.